At Forged & Stocked Engines, we respect your privacy and are committed to protecting the personal information you provide when using our website, contacting us, or purchasing our products.
This Privacy Policy explains what information we may collect, how we use it, and the choices available to you.
1. Information We Collect
We may collect information that you voluntarily provide when you:
- Contact us through our website
- Request information about an engine or product
- Request a quotation
- Place an order
- Subscribe to communications
- Communicate with our sales or customer service team
Depending on your interaction with us, this information may include:
- Name
- Email address
- Telephone number
- Billing and shipping information
- Vehicle or engine requirements
- Business information
- Payment or transaction information
- Information included in your messages or enquiries
We may also automatically collect limited technical information when you visit our website, such as your IP address, browser type, device information, pages visited, referring website and general website usage information.
2. How We Use Your Information
We may use collected information to:
- Respond to enquiries and requests
- Provide product information and quotations
- Process and fulfil orders
- Arrange shipping and delivery
- Communicate with customers regarding purchases
- Provide customer and technical support
- Improve our website, products and services
- Prevent fraud, abuse and unauthorised activity
- Maintain website security
- Comply with applicable legal and regulatory requirements
We will only use your information for legitimate business purposes and in accordance with applicable law.
3. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve website functionality, understand visitor behaviour and analyse website traffic.
Cookies may help us:
- Remember user preferences
- Improve website performance
- Understand how visitors use our website
- Measure marketing and advertising performance
- Provide relevant website content
You can generally control or disable cookies through your web browser settings. Disabling certain cookies may affect some website functionality.
4. Analytics and Third-Party Services
We may use third-party services such as website analytics, advertising, payment processing, hosting, security and communication providers.
These providers may process information according to their own privacy policies and applicable laws.
Where appropriate, third-party services may use cookies, pixels or similar technologies to measure website traffic or advertising performance.
5. How We Share Information
We do not sell or rent your personal information to third parties.
We may share information when reasonably necessary with trusted service providers that help us operate our business, including:
- Payment processors
- Shipping and freight providers
- Website hosting providers
- IT and security providers
- Analytics and marketing service providers
- Professional advisers
- Government authorities or law enforcement where legally required
We only share information that is reasonably necessary for the relevant business or legal purpose.
6. Payment Information
If you make a purchase, payment information may be processed by third-party payment providers.
Where payment processing is handled by a third party, your payment information may be subject to that provider’s own privacy policy and security practices.
We do not intentionally store complete payment card details on our website unless specifically required and lawfully permitted.
7. Shipping Information
When an order requires delivery, we may provide necessary information to freight companies, shipping providers, customs brokers or other logistics partners.
This information may include your name, contact details, delivery address and shipment information.
For international shipments, certain information may also be required for customs, import/export and regulatory purposes.
8. Data Security
We take reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmitting information over the internet or storing electronic information can be guaranteed to be completely secure.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud and complying with legal obligations.
When information is no longer required, we may securely delete or anonymise it where appropriate.
10. Your Privacy Rights
Depending on where you live and applicable privacy laws, you may have rights concerning your personal information, including the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of certain information
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent
- Request information about how your personal information is used or shared
Certain legal exceptions and limitations may apply.
11. U.S. Customers and State Privacy Laws
We serve customers in the United States. Depending on your state of residence, you may have additional privacy rights under applicable state privacy laws.
These rights may include rights relating to access, correction, deletion, opting out of certain data processing activities and other applicable consumer privacy protections.
If you would like to exercise an applicable privacy right, please contact us using the information below. We may need to verify your identity before completing certain requests.
12. Children’s Privacy
Our website and services are not intended for children under the age of 13.
We do not knowingly collect personal information from children under 13. If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.
13. Links to Other Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, security or content of external websites. We recommend reviewing the privacy policy of any third-party website you visit.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or applicable laws.
When we make changes, we will update the “Last Updated” date at the top of this page.
15. Contact Us
If you have questions about this Privacy Policy, want to request access to your personal information, or wish to exercise an applicable privacy right, please contact us:
Forged & Stocked Engines
Email: forgedandstockedengine@gmail.com
Please include enough information for us to understand and respond to your request.